Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, in its original packaging, and accompanied by the receipt or proof of purchase. To request a return, use our Contact Us page. If the return is accepted, we will provide instructions and the authorized return address. Items sent back without first requesting a return will not be accepted.

Damages and order issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can evaluate the issue.

Exceptions

Opened or used consumable and personal-care products cannot be returned unless they arrived damaged or defective. Custom products, hazardous materials, flammable liquids, gases, and gift cards are also non-returnable. Discounted products are not automatically excluded from this policy.

Exchanges

The fastest way to receive a different item is to request a return and, after the return is accepted, place a separate order.

European Union cooling-off period

If an order is shipped into the European Union, applicable law may provide a 14-day right to cancel or return the order. Returned goods must be unopened, unused, in their original packaging, and accompanied by proof of purchase, except where local law requires otherwise.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be sent to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

For return or refund questions, use our Contact Us page before sending any item.

Last updated: August 12, 2026.