Terms of service
These Terms of Service govern your use of lumaremedy.com and purchases made through the LUMA storefront. By visiting the site or placing an order, you agree to these Terms and to the policies linked from the site. If you do not agree, do not use the site.
1. Store and eligibility
LUMA offers consumer wellness products through this website. You must be legally able to enter into a purchase contract in your location, or use the site with the permission of a parent or guardian.
2. Product information and wellness disclaimer
We aim to present product labels, ingredients, directions, images, availability, and prices accurately. Packaging or presentation may change. Website content is provided for general information and is not medical advice, diagnosis, or treatment. Review the product label and consult a qualified healthcare professional before using a supplement if you are pregnant, nursing, taking medication, managing a health condition, or have questions about suitability. Individual experiences vary.
3. Orders and payment
Submitting an order is an offer to purchase. An order is accepted when payment is authorized and the order is confirmed. We may cancel or limit an order when a product is unavailable, pricing or listing information is materially incorrect, fraud is suspected, or a delivery restriction applies. If a paid order is cancelled, the affected amount will be refunded to the original payment method. Prices, discounts, taxes, shipping options, and the final total are shown before payment.
4. Offers and availability
Promotions and bundle offers may be changed or ended prospectively. Only the offer and price displayed in checkout when an order is submitted apply to that order. Products and services may be unavailable in some locations.
5. Shipping, returns, and refunds
Delivery options and estimates are shown at checkout and are governed by our Shipping Policy. Returns and refunds are governed by our Refund Policy. Carrier estimates may change because of events outside our control.
6. Accurate information
You are responsible for providing accurate contact, payment, and delivery information and for reviewing your order before payment. Contact us promptly through the Contact Us page if you notice an error. We cannot guarantee changes after fulfillment begins.
7. Acceptable use
You may not misuse the site, interfere with its operation or security, attempt unauthorized access, introduce malicious code, scrape or reproduce content in violation of law, impersonate another person, submit fraudulent orders, or use the site for unlawful activity.
8. Intellectual property
The LUMA name, site design, product imagery, copy, graphics, and other original storefront content are protected by applicable intellectual-property laws. You may use the site for personal shopping and may not reproduce or exploit its content commercially without permission.
9. Third-party services
The storefront may use third-party services for checkout, payments, delivery, analytics, tracking, or links. Those services may have their own terms and privacy practices. We are not responsible for independent third-party sites or services outside our control.
10. Privacy
Our collection and use of personal information are described in our Privacy Policy.
11. Disclaimer and limitation
To the fullest extent permitted by applicable law, the site and its content are provided without warranties beyond those that cannot legally be excluded. LUMA is not liable for indirect, incidental, special, or consequential loss arising from use of the site or products where such exclusion is permitted. Nothing in these Terms limits rights or remedies that applicable consumer law does not allow us to exclude.
12. Changes
We may update these Terms prospectively by publishing a revised version on this page. The version in effect when an order is submitted applies to that order unless applicable law requires otherwise.
13. Contact
Questions about these Terms can be submitted through our Contact Us page.
Last updated: August 12, 2026.